Frequently Asked Questions

Who do I contact regarding my specific request?

How do I request reimbursements?

When are reimbursements processed? / When can I expect my reimbursement?

I just got married. How do I adjust my scholarship status accordingly?

I just had a baby. How do I adjust my scholarship status accordingly?

How do I get health insurance?

How do I submit an insurance claim?

How do I request travel tickets?

When are travel applications processed? What happens when my request is approved?

How do I apply to academic programs?

I have graduated. Now what do I do?

How do I close my file?

Who do I contact regarding my specific request?

For a complete list of who to contact at CBIE regarding your specific request, please see our Contact page.

How do I request reimbursements?

In order to request a reimbursement, please download, complete, and sign the Student Reimbursement Form which is available on our website. Return a copy by regular mail with all original receipts and supporting documentation to Ms. Maha Iraqi (miraqi@cbie.ca). All original receipts must be attached with your request.  No copies are accepted. 

Please note that CBIE is only able to process reimbursement requests dated January 2010 or later. Requests from dates prior to January 2010 will no longer be processed.

When are reimbursements processed? / When can I expect my reimbursement?

Reimbursements are processed throughout the month by CBIE. If your request is approved, payments will be made either with your Monthly Living Allowance deposit, or by direct deposit on the 15th of the month.  Reimbursement money is not deposited at any other time of the month.  You will be notified by email if your request is not approved.

I just got married. How do I adjust my scholarship status accordingly?

Should you get married during your scholarship period in Canada, and your spouse joins you in Canada, please provide the marriage certificate to the Ministry with a request to adjust the MLA, while in Libya. The Ministry will notify CBIE to make the necessary adjustments to your scholarship. CBIE cannot adjust the MLA until we receive written instruction from the Ministry.

I just had a baby. How do I adjust my scholarship status accordingly?

If you have a new baby during your scholarship period in Canada, please notify CBIE so that your Monthly Living Allowance can be adjusted. To do so, please complete the New Baby Form and return it to Ms. Anan Terhi (aterhi@cbie.ca)

How do I get health insurance?

         For Regular Scholarship Students

As a sponsored student in Canada, your scholarship includes health and dental insurance coverage provided by Manulife Financial. When you arrive in Canada and open your file at CBIE, you will be automatically enrolled and you will receive a health insurance card, claim forms, and an information booklet providing details of your health insurance plan. You should bring all of these with you when seeing a medical provider, so that they may assist you with your claim.

         For Self-funded Scholarship Students

Health insurance is an entitlement for the primary scholarship student only and is paid by CBIE directly to the student's institution, through the university's health insurance plan.

How do I submit an insurance claim?

All students are responsible for submitting their own claims directly to Manulife Financial. Claim forms can be found here. If you have any questions or concerns related to your health and dental coverage in Canada you may contact Manulife Financial directly at 1-800-268-6195 or online at www.manulife.ca.

If you have any other questions or concerns about your health insurance in Canada, you may also contact Ms. Anan Terhi (aterhi@cbie.ca) or 1-613-237-4820, Ext. 257.

How do I request travel tickets?

Graduated or terminated students are advised to complete the Travel Application Form and return it by email to Ms. Maha Iraqi (miraqi@cbie.ca) along with any supporting documentation necessary for your travel request to be considered.

When are travel applications processed?  What happens when my request is approved?

If your request is approved, CBIE sends the authorization to the travel agency. You will be contacted by the travel agency to make arrangements with their office.  CBIE will notify you by email if your request is not approved.

How do I apply to academic programs?

Please contact Ms. Shanna Scarrow (SScarrow@cbie.ca) if you wish to discuss academic placement.

I have graduated. Now what do I do?

If you have graduated, please contact your academic manager to close your file. You will need to provide the following information to CBIE:

• Final Transcripts and proof of graduation in the form of a letter from your department

• Five copies of your thesis to be submitted by mail to CBIE. Expenses related to your thesis are eligible for reimbursement.  Please complete the Thesis Reimbursement Form and return it with your original receipts by mail to Ms. Maha Iraqi.

• Completed Travel Application Form, submitted by email to Ms. Maha Iraqi (miraqi@cbie.ca) to make arrangements for your return travel to Libya.

How do I close my file?

Should you wish to close your file for any reason, please contact your Academic Manager. Your request to close your file must be submitted to CBIE in writing (English and Arabic), providing the reason for closing your file as well as the date you wish to return to Libya.